We understand that it is you, our valued customers, who keep us in business. Your complete satisfaction with the products and services we sell is our goal. As a policy we do not issue refunds or offer exchanges. If you are dissatisfied in any way with a product or service you purchased directly from us, please email us at dancrum@dancrum.com for a prompt reply to address your concerns. Include the following in your email:
Product or Description of Service
We will do our best to verify the purchase using the information provided.
Date of Purchase
(If unknown, please provide an approximate date of purchase.)
Name and Mail Address
Please provide the complete name and mailing address of the person who made the purchase.
Reason for Concern/Question/Request
Please note that this is optional. However, we would appreciate very much your taking the time to tell us why you were dissatisfied with a product we sold or a service we provided. We will promptly reply to address your concerns. We ask for this information so we can learn how to improve the quality of the products and services we provide.
